Refund & Return Policy

1. Overview & Regulatory Safety Guidelines

At CareFarma.med, patient safety and the pharmacological integrity of healthcare products are our highest priorities. In accordance with international good distribution practices (GDP) and pharmaceutical safety standards, medicines once dispensed, opened, or broken from original safety seals cannot be returned for resale.

However, we stand 100% behind the quality of our products and provide full remedies in the event of transit damage, fulfillment discrepancies, or defective seals.

2. Eligibility for Refund or Free Replacement

You are entitled to a full refund or an immediate expedited replacement package at zero cost under the following circumstances:

• Damaged in Transit: If your package or bottle seal arrives broken, crushed, or compromised during delivery.
• Incorrect Item Dispatched: If the product, tablet count, or formulation received differs from your confirmed order reference.
• Lost Shipment: If the courier tracking confirms non-delivery or loss of package beyond the guaranteed delivery window.
• Quality / Manufacturing Defect: In the rare instance of verified product defect or batch recall.

3. How to Initiate a Claim

To request a refund or replacement:

1. Contact our customer care desk within 7 days of delivery handover.
2. Provide your Order Reference Number (e.g. META-2026... or invoice ID).
3. Share a clear photograph of the damaged or incorrect item and outer shipping packaging.
4. Our pharmacy team will review and approve your claim within 24 business hours.

4. Refund Processing Time

Once approved, refunds are credited back to the original method of payment (bank transfer, credit card, or digital payment) within 3 to 5 business days.

5. Order Cancellations

You may cancel your order at any time prior to pharmacy dispatch with no penalty. Once an order has been collected by the courier for discreet delivery, cancellation is subject to delivery return fees.