Privacy Policy

1. Our Commitment to Your Privacy & Discretion

At CareFarma.med ("we", "our", or "us"), we understand that personal health, male wellness, and pharmaceutical consultations demand the highest level of confidentiality. This Privacy Policy explains how we collect, store, protect, and handle your information when you interact with our website, inquire about wellness products, or place orders.

2. Information We Collect

We only collect information necessary to fulfill your pharmaceutical consultations and doorstep deliveries:

• Contact Information: Full name, phone/WhatsApp number, and email address for order confirmation and tracking.
• Shipping & Delivery Details: Physical delivery address, city, state, and postal/zip code.
• Product Inquiries & Consultation Notes: Information you voluntarily provide regarding preferred formula, quantity, or callback timing.
• Technical & Analytics Data: IP address, device type, browser information, and referral tracking (such as Meta/Google ad campaign parameters) used solely to optimize website performance.

3. How We Use Your Information

Your data is used strictly for the following purposes:

• To verify, process, and dispatch your wellness products and prescriptions.
• To allow our licensed pharmacy team to contact you for consultation and delivery scheduling.
• To provide live shipping tracking notifications via SMS, WhatsApp, or email.
• To comply with statutory pharmaceutical and regulatory compliance laws.

4. Plain Packaging & Data Security

We employ industry-standard 256-bit SSL encryption to protect all data transmissions. Access to customer contact details is strictly restricted to authorized medical and dispatch staff on a need-to-know basis.

Our logistics partners receive only your name, phone number, and delivery address. They are never provided with medicine descriptions, categories, or diagnosis details.

5. Your Rights & Data Deletion

You retain full ownership of your data. You may at any time request access to the information we hold about you or request the complete anonymization or deletion of your profile from our records by contacting our Data Protection Officer at support@carefarma.net.